Refund policy



We Have a No Refund, Return, or Exchange Policy

We are so grateful for your business and want to ensure that your experience with Onward Brother beats your expectations. Please review our No Refund, Return, or Exchange Policy below:

  • All Sales are Final: All purchases made through Onward Brother are considered final. We do not offer refunds, returns, or exchanges on any products or services unless there is a manufacturing defect or error on our part.

  • Ship To Address: You are responsible for the shipping information you provide. Please make sure you are using the correct shipping address for your order.

  • Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, please contact our Customer Service (hello@onwardbrother.com) within 7 days of receiving your order. We will provide instructions on how to return the item for inspection. If the defect or error is confirmed, we will replace the item or issue a refund at our discretion.

  • Conditions for Return: Returns will only be accepted in the case of a manufacturing defect or an error on our part. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

  • Shipping Costs: Customers are responsible for the cost of shipping returns unless otherwise specified by Onward Brother. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  • Refund Processing Time: If a refund is approved, please allow up to 7-10 business days to process your refund. The time may vary depending on your payment method and financial institution.

  • Changes to This Policy: Onward Brother reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most up-to-date information regarding our return and refund policies.

***By making a purchase with Onward Brother you acknowledge and agree to abide by the terms and conditions of this No Refund, Return, or Exchange Policy. "ALL SALES FINAL" is also listed on every product page to ensure visibility into this policy.